PPT Telephone Skills PowerPoint Presentation, free download ID3039702
Basic Telephone Skills 1 Effective communication/ speaking skills • Tone of voice - • FLAT & INDIFFERENT- bored, lack of interest in job, not interested in caller or conversation • ENTHUSIASTIC - interested in the conversation, likes job, wants to help caller • CARING - interested in caller, wants to help • COLD - hostile, hates job, wants to be.
Telephone Skills PowerPoint Template PPT Slides
Write your message down clearly and accurately - make sure the person will be able to read your writing Write down: Who the message is for The name of the person who called Where the person was calling from The caller's telephone number - including their area code and/or extension The details of the message At the bottom of the the message.
Telephone Skills PowerPoint Template PPT Slides
Customer Service Exceptional Skills Bundle. This bundle has some great activities for introducing customer service skills to learners. It includes: \- 30 Slide Customer Service Powerpoint \- Customer Service Skills Worksheets and Activities \- Telephone etiquette Roleplay cards with message template \- Complaint resolution using the TACTICS method Files have been provided in both pdf and.
Phone Etiquette Business etiquette, Phone etiquette, Customer service jobs
Telephone Skills Answering the phone • Follow guidelines presented in the policy and procedure manual for the health care facility • Usually name and office name • Answer promptly, be courteous, calm, pleasant, and give the caller full attention • Caller should feel that their call is important
Telephone Skills PowerPoint Template PPT Slides
Download our 100% editable Telephone Skills PPT template to showcase the telephone skills required for offering good customer service and converting leads into customers.
PPT Telephone Skills Training PowerPoint Presentation, free download ID6704688
Telephone Skills Ppt Powerpoint Templates. This is a telephone skills ppt powerpoint templates. This is a seven stage process. The stages in this process are telephone etiquette, handling etiquette, resolving the issue, taking control, outstanding telephone skills, mirroring the customer, positive greeting, active listening.
Telephone Skills PowerPoint Presentation Slides PPT Template
Presenting Telephone Skills Ppt Powerpoint Presentation Professional Introduction Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase five stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to.
5 Telephone Communication Skills PowerPoint Slide Presentation Sample Slide PPT Template
This is a Training PowerPoint I created for effective telephone skills. I created this document in an Advanced Public Speaking course focused on training. Telephone skills training_power_point 1 of 14 Download Now Save slide Save slide Recommended Telephone skills Soft Skills World 13K views • 38 slides
5 Telephone Communication Skills For Customer Service PowerPoint Design Template Sample
1 Effective Telephone Skills Learning Services Staff Development Workshop 2 Aims Project a positive Learning Services image Develop effective telephone skills Enhance customer service skills 3 ObjectivesOn completion of the training you will be able to Begin and end a call with greater confidence and efficiency. Take clear and concise messages
Pin on Back to reality
Greet your caller warmly, and state the purpose and scope of the call at the outset. Use open body language, whether the person on the other end can see you or not. Above all, listen actively, and make sure you are able to summarize the content of the call. References. [1] Whistleout.com. (2020).
Telephone Skills PowerPoint Template PPT Slides
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PPT Telephone Skills PowerPoint Presentation, free download ID2692456
TELEPHONE SKILLS.ppt Feb 25, 2023 • 0 likes • 29 views Download Now Download to read offline Business TELEPHONE SKILLS M MeriemElMountasser Follow Recommended Telephone Skills Sahil Mahajan 18.7K views • 32 slides Interview Success AmySimpson 566 views • 38 slides Interview Success Jeff Gipson 1.4K views • 38 slides Interview Success jeffgipson
Basic telephone skills
Telephone Skills Ppt Powerpoint Templates. This is a telephone skills ppt powerpoint templates. This is a seven stage process. The stages in this process are telephone etiquette, handling etiquette, resolving the issue, taking control, outstanding telephone skills, mirroring the customer, positive greeting, active listening..
TELEPHONE SKILLS by Cathee Thornton
Basic Listening Skills • Tone of Voice • Word Content • Rate of Speech. 1. Tone of Voice • Remember 85% of verbal communication happens through our tone (or our attitude). • A good listener will listen for verbal clues from the caller (i.e. a sigh might mean the customer is frustrated or tired.
PPT Chapter 3 Winning Telephone Skills PowerPoint Presentation, free download ID4988699
Basic telephone skills Hari Nair • 90.2K views Business phone etiquette Shanellea Mclaggon • 1.3K views Telephone Etiquette Sanchita Singh • 5K views Telephone skills & etiquettes Saurabh Sawhney • 95.5K views
TIPS ON TELEPHONE ETIQUETTE Etiquette, Telephone, Learning and development
Basic telephone skills | PPT Basic telephone skills Feb 12, 2012 • 48 likes • 90,207 views Download Now Download to read offline Business Technology Hari Nair Hotelier at Hospitality Follow Recommended Formal telephone skills musfirahahmed 471 views • 18 slides Business phone etiquette Shanellea Mclaggon 1.3K views • 18 slides